Majlis Perbandaran Taiping
E-Aduan Complaint Management System — Taiping Municipal Council
Built the E-Aduan online complaint management system for Taiping Municipal Council — giving citizens a digital platform to submit complaints to the council, with a back-end ticketing system for departments to track and action each report.
Results at a Glance
The Challenge
Taiping Municipal Council needed a digital channel for citizens to submit complaints and feedback directly to the relevant council department, replacing informal or paper-based processes with a trackable online system.
Our Solution
ME-Tech built the E-Aduan system at eaduan.mptaiping.gov.my using MySQL, PHP, and AJAX. Citizens can submit complaints online which are routed to the appropriate department. Council staff manage all tickets through a back-end dashboard, tracking status and updating complainants on actions taken.
Results
Delivered in three months. The E-Aduan system went live as part of the Taiping Municipal Council's official website, giving citizens a transparent channel to raise issues and giving the council a structured workflow to manage and resolve community complaints.
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