Firefly (Malaysia Airlines Group)
Firefly Self-Service Check-In Kiosk
Custom-designed and built self-service check-in kiosks for Firefly that let passengers check in without queuing at the counter, and print boarding passes by scanning a QR code — deployed at four Malaysian airports.
Results at a Glance
The Challenge
Firefly needed to reduce counter queuing at busy airports during peak hours. The airline also needed a way for passengers who had already checked in on mobile to collect physical boarding passes without waiting at the counter.
Our Solution
ME-Tech custom-designed and constructed the check-in kiosk end-to-end — including the metal enclosure housing all internal components, with an Android tablet as the main user interface. The kiosk integrates with Navitaire New Skies for real-time check-in processing.
A second function allows mobile check-in users to print their boarding pass simply by scanning a QR code at the kiosk. Initial deployment covered Subang, Penang, Johor Bahru, and Kota Bharu airports, with additional local and international airports in planning.
Results
The kiosks are live at four Malaysian airports, reducing passenger queues at counters during peak periods. The QR boarding-pass print function closed the gap between mobile check-in and physical boarding-pass requirement at some gates.
Ready to build something like this?
Tell us about your project and we'll get back to you within one business day.
Start a Conversation →